Senior UX Researcher

Are you someone who puts the user first? Do you want to advocate for the user perspective by delivering impactful insights that help inform the product strategy of our game? Are you interested in understanding our users from all across the world with the use of both qualitative and quantitative research methods?

We are looking for a Senior UX Researcher for the Candy Crush Saga team to join us and demonstrate their mastery of UX Research to create amazing experiences. If you feel this is you, then we'd love for you to apply!

Your role within King

If you are passionate about driving user centric ways of working and delivering insights to help teams create experiences that delight millions of players, then this is the ideal role for you.

Your responsibilities would include:

• Lead all phases of research and deliver compelling study findings with concrete insights for teams in the form of workshops, written reports and presentations.
• Partner with product team members (including UX specialists, Product Managers and Designers) to build research plans based on team goals and priorities.
• Form a close bond with the Analytics team and work closely with Data Scientists to track metrics and understand our player behaviour through our data.
• Apply your research skills to identify users needs, pain points and opportunities and help guide teams into making informed user-centric decisions.
• Help to define who our players are through segmentation modelling and persona development.
• Collaborate with Designers (Game, UI, Level, Economy, Narrative, UX Designers and Writers) to create and uphold the UX vision for the game.
• Help promote a culture of research with the wider Candy Crush Saga product team.
• Be part of the Design Thinking process.
• Embracing a healthy feedback culture; we encourage our UX Researchers to give and receive constructive feedback as we strive to make even better products together.

Requirements

• Relevant Senior level experience or extensive mid level experience as a UX Researcher.
• Expert in qualitative and quantitative research methods and user behaviour analysis.
• Ability to juggle multiple responsibilities, delivering in a fast-paced business environment, whilst maintaining our King value of being fun & friendly.
• Understanding of Agile software development and its processes.
• Experience in taking ownership of leading research projects.
• Experience facilitating in-person and/or remote lab studies such as focus groups and interviews.
• Experience facilitating workshops with cross-functional teams.
• Experience with guidance and mentorship.
• Familiarity with a variety of research design software and tools. Expert in maintenance and analysis of complex data.
• Extensive knowledge in Human-Computer Interaction, Psychology, or related fields, from industry experience or academic background.

Bonus (Nice to haves)

• Mobile game development experience.
• Passionate about games and relevant game industry experience.
• Experience with Accessibility and Inclusion in your research initiatives.

Candy Crush Saga UX Organisation

We pride ourselves on the fact that our UX organisation is one of the largest in the game industry. Our organisation has strong female representation and we are constantly striving to make our teams as diverse and inclusive as possible. We work from 4 different locations (London, Stockholm, Barcelona and Berlin) and adopt a hybrid working model embracing online and in person styles of working. Our main locations are equipped with research facilities.

Our UX organisation consists of 3 major crafts - UX Research, UX Writing and UX Design which allows for close collaboration across the UX disciplines.

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