Customer Support Engineer

We are looking for a Customer Support Engineer to join our clients team.

Responsibilities

Quickly reply to our customer's conversations coming in through Jira issue management tool, chat, email, phone and other channels.

Verify that all incoming tickets have correct information and that they are reproducible.

Do the first analysis of the incoming tickets to identify the correct development team for further processes of the ticket.

Most of the incoming tickets will be analyzed by you, but for more advanced tickets you will receive assistance internally. Other tickets will require immediate escalation.

Be responsible for follow-up meetings with the customer and Product owners on a weekly basis

Visualize status of the existing tickets coming in from our customers.

Coach our customers on how to document steps to reproduce the tickets.

Your Role

To secure the quality of the incoming tickets and deliver a new generation of Android-based infotainment head units.

Secure the communication around the incoming tickets from our customers.

Work as a member of a globally distributed team designing and developing automotive user experience solutions for leading car manufacturers.

Software issue troubleshooting, problem solving, root cause analysis, etc.

Requires Experience

Working understanding of Android platform, Jira, Qualcomm, QNX, Gtest

Preferred Experience:

Hands-on experience with Linux and C++