CRM Solutions Expert

From ideas to reality. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As a CRM Solution Expert, you will be part of a global consumer centric CRM Solutions team and will be a key player with SAP Sales & Service Cloud expertise that helps discover and define the problem statement for our Contact Center and Field service operations, evaluates the solution options, and makes recommendations. You will create detailed design, architecture and process artifacts and implement scalable SAP C4C solutions in a global landscape. You will work in a scaled agile products teams set-up and responsible to support our Product Managers with backlog refinement and prioritization.

Together with our Engineering service team you will drive transformation in a complex IT delivery landscape, consulting with Delivery Leads, Product Managers, Solutions Leads, Scrum Masters, developers and Solution architects among other stakeholders to enable successful continuous delivery in both Agile and traditional project management way. You will work, on daily basis, with colleagues remotely that are based in other countries. Occasional travels are anticipated.

As we are accelerating the rollout of our Consumer Solutions landscape throughout the globe, now is the perfect time for you to join Electrolux IT Consumer solutions team. Here you are given the autonomy to solve complex problems, advance your skills, deliver next-generation intelligent solutions and all of this having fun and interacting with a high performance team.

What you'll do:

As CRM Solutions Expert, you -who have solid hands-on implementation and consulting experience of CRM solutions- will be responsible to optimize and integrate business processes in Contact Center and Field service operations using SAP Sales & Service Cloud. You will be focused to design and build scalable solutions using your expertise in SAP Sales & Service Cloud integrated using Cloud native microservices based design.

Your main tasks include:

· Designing low-level technical solutions that are stable, scalable & deliver high performance from UX & CX perspective.

· Delivering high quality code, configurations and documents deliverables during all phases of software development flow.

· Working in a Scaled Agile framework & being responsible for delivering on Business requirements in your Products team.

· Working very closely with other CRM C4C developers, CRM domain experts/architects, SME’s and CRM consultants both internal and from external partners.

· Collaborating with cross-functional teams across the globe to ensure the overall integrity of the entire systems landscape.

· Understanding industry best practice and engaging with platform providers and vendors to align capabilities and influence standard product roadmaps.

· Demonstrating and infusing modern development practices by following DevOps practices ensuring deployments into production on at least a bi-weekly basis.

Qualifications:

· University graduate in Engineering, Management Information Systems, Business or related areas.

· 7+ years of experience as a functional lead in SAP Service Cloud as well as Sales Cloud in large transformation projects.

· Hands-on implementation experience of integrating SAP C4C with other SAP applications like Marketing Cloud & backend applications like ERP.

· Knowledge in ABSL, UI Script, UI designer in Cloud Applications Studio (SDK) to develop and deploy complex C4C solutions.

· In-depth understanding of REST, SOAP API Web services & standard OData API’s in C4C.

· High affinity for modern IT technologies, in particular a sound expertise with CRM software (preferably SAP C4C Service Cloud / Sales Cloud).

· Experience building CI/CD pipelines and test automation of CRM modules.

· Very good analytical and conceptual skills paired with a pronounced ability to structure to simplify complex relationships.

· Experience working alongside Cloud platforms like Azure, Power Platform, MongoDB integrated with SAP C4C is a big plus.

Where you'll be:

You will be based in Stockholm, Sweden in a modern office setting in our multinational and diverse HQ.

Benefit highlights include:

· Flexible work hours/hybrid work environment.

· . Discount on Electrolux products and services.

· Attractive social benefits package.

· Extensive learning opportunities and flexible career path.

We look forward to receiving you application!

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more:

Electrolux Group