Senior IT Support Engineer

About Worldline

Worldline [Euronext: WLN] is the European leader in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted and secure solutions across the payment value chain, fostering their business growth wherever they are. Services offered by Worldline in the areas of Merchant Services; Terminals, Solutions & Services; Financial Services and Mobility & e-Transactional Services include domestic and cross-border commercial acquiring, both in-store and online, highly-secure payment transaction processing, a broad portfolio of payment terminals as well as e-ticketing and digital services in the industrial environment. In 2019 Worldline generated a proforma revenue of 5.3 billion euros. worldline.com

The opportunity

We’re looking to hire a Senior IT Technical Support agent who will be in charge of IT Support projects in Nordic offices. In this role, you’ll support employees in Sweden and other Nordic countries with a wide area of IT-related matters, and be part of a Nordic Virtual Team. With experience from prioritized end-user support you can be our ideal candidate.

Since you are part of the international team, we hope you are able travel if needed to. You’ll work during office hours, but occasionally we might need your support in ad-hoc situations out of normal business hours. We wish to welcome an enthusiastic and dedicated colleague to join our team!

About the team

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness.

You’ll report to IT Manager who is based in Stockholm, Sweden. The virtual team consists 3 peers in Sweden, 1 in Denmark and 1 in Finland. We are globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner.

Your day-to-day responsibilities include

• Coordinating IT and other collaborators to drive through projects from start to finish
• Working as a lead for legacy services which will replaced by central services
• Ongoing support for any local systems, services and administrative activities currently in the scope of the Local IT team which are not replaced by services delivered centrally
• Occasional requirement to work out of normal office hours
• CMDB maintenance
• Installations and settings-laptops
• Maintain all devices connected to WL network (printers, access badge printer, Wi-Fi routers, tv-screens, etc.)

Signs of success

You consider being organized and able to prioritize multiple ongoing tasks and are used to tackle challenges proactively. Natural interest towards IT and problem solving mindset are advantage in this position.

Skills we can't do without:

• OS management in a mixed environment (Windows, MacOS, iOS, Android)
• Desktop imaging and deployment practices
• Experience with purchasing, inventory, and asset management
• Network fundamentals (patching, network configs, VPN, Firewalls, wireless, etc.)
• Microsoft Azure admin
• Setup and support printer system (MFPs) in a corporate environment.
• Open to change and must be able to adapt to new systems quickly.

Skills we'd like:

It would be great if you have the following skills, too:

• Experience with Servicenow
• Experience with ticket-based enterprise workflow management systems, particularly JIRA, Confluence, as well as other Atlassian products.
• Self-motivated, with out of the box thinking and a logical mind.

Grow with us, create tomorrow

At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.

Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble – we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.