CX & UX Lead

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to building owners and associations as well as to residents. Our core belief is that digital technology combined with great people will play a central role in delivering a step change how boards and residents experience property management.

What we do matters to ordinary people. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer focus and digitalization. That’s why we formed Odevo.

Leading property management companies in the Nordics, UK and US have already joined forces to form Odevo and over the last 4 years Odevo revenues have grown 30 fold has grown to become a leading international player. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

We deliver our property management services with custom developed software to simplify living and make life easier for property owners, association boards, residents and very importantly our own property management professionals. We make complex topics such as managing property finances and the daily maintenance of buildings easy and we automate time-consuming everyday tasks so people can spend more time on things that they really enjoy.

We are a 4 000 employee company with a start-up mentality. We aspire to break new ground through innovation and we actively cultivate a workplace where we can grow as individuals and have fun while achieving great things together.

To continue our ambitious growth journey, we are now looking for people who share our vision to join us on a journey that will continue to transform the property management industry.

About the role
This is a unique opportunity to be part of a journey to shape the global property management industry. You will define and lead on how we work with customer experience and design across the Odevo group. You will be responsible for setting the strategic direction and lead a growing team of talented individuals who are supporting development value streams across our markets, currently Nordics, the UK and the US. You will play a central role in defining our approach to CX from a product team perspective, and in alignment with the Odevo group businesses, set design standards in line with overall corporate branding and aspirations and provide input to overall product and services strategy.

You will be leading a team of UX designers and drive team, and individual, development and growth by having a keen eye for the willingness to communicate what you see to others. You're comfortable coaching and you understand the nuances of your leadership style. You start with a small team where you see yourself as a playing coach and become part of the journey to develop and grow the time in line with the overall needs of Odevo.

In order to be successful as CX & UX Lead, leading both customer experience and design... you must have excellent communication, interpersonal, and customer service skills. You need to be able to effectively manage your time and prioritize tasks.

You should also have strong analytical skills and be able to use data to identify trends and assess customer satisfaction levels.

Responsibilities

- Familiar with methods and approached to research and identify user & customer problems and derive innovative solutions based on data.

- Managing Senior and Junior designer activities.

- Leading the execution of product design activities within agile product development team(s)

- Partnering with digital business stakeholders to define experience strategies that achieve the business goals.

- Providing feedback and direction to ensure intuitive and innovative solutions and driving consistency following established experience design principles and guidelines.

- Providing constructive feedback to UX designers to ensure the team is delivering high-quality, data-driven experience designs and visual designs.

- Assessing and optimizing the performance of new existing products and services by conducting/participating in usability testing and interpreting analytics data.

- Leading the integration of the user research and brand messaging in the design process.

- Creating user journey maps, workflows, personas, day-in-the-life scenarios, and use case summaries to help deepen the organizational understanding of our users.

- Relentlessly advocating for the customer’s needs at every step of the process.

Experience

- From a leading role in UX Design and CX related work.

- Proven track record of strategic impact, setting companywide standards and direction.

- Proven leadership skills.

- Service design experience is a clear plus.

- 10 years of professional experience with a minimum of 5 years' experience of working with Design.

- Good understanding of relevant technologies to drive improved CX and UX.

- A big plus is experience with the application of cutting-edge technologies such as AI to drive better customer experiences.

- Bonus points if you have experience from a homeowner’s association board (bostadsrättsförening).

- Bonus points if you have worked in PropTech or FinTech before.

- Fluent in English and Swedish.

Who you are?

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You are energized by motivating people, enjoy showing them what the future can be, and thrive when and helping them get there. 

- You put collaboration at the center to find the best ideas and solutions together.

- You adapt your approach to managing and leading for each colleague and support those around you, pitching in when they need a hand.

- You enjoy working in a business that is constantly evolving and where you have the freedom to take initiative and implement your ideas.

- You strive for quality in everything you do, and always want to deliver your best. You are not concerned with prestige and are a team player.

- And you are curious and continually thinking of ways to improve the platform with a bias toward action.

We love what we do. We work together to overcome challen...