2nd line Support Specialist to Oatly

How do you solve a problem like a broken planetary food system?

We have a few ideas, and oats are a prominent part of our solution. But so are you! Our Business Technology department is growing, just like our sustainability ambitions.    

Are you keen to put your coordination skills to work driving a shift to a more sustainable food system? Maybe even have some fun and develop your own skills along the way? Then you’re in the right place. Keep reading, and see if it’s a match for both of us. We hope so! 

THIS IS WHERE YOU COME IN

We want to show the tech-industry (and the world, basically) that we’re really into making this area more sustainable. We believe that all our people are contributing in this quest. So if you’re getting a tingly feeling reading this, and think you are the right person to empower our Oatly sites with a best-in-class support, you should definitely keep reading.

Here’s what you’ll be doing day to day (among other things):

- Provide excellent 2nd line and onsite support in Microsoft environment - focusing on Office 365. You will provide support to our global organisation - with remote as well as onsite support at local sites - using Freshservice for documentation and communication.
- Work with Jamf for our macOS and iOS clients.

- Work with administration interfaces in Office 365. Primarily Exchange, Endpoint (Intune) and Azure Active Directory.

- Work with on-prem solutions as well as application servers.

- Manage and provide solutions to incidents and problems, concerning software and hardware (including telephony). You will troubleshoot, primarily on client level.

- Provide technical support in on-boarding processes.

- Powershell scripting, occasionally

- Support other workplace related activities and processes

But, you know. These are just the things we can think of right now! This might be the job today, but tomorrow brings more change, so being light on your feet and willing to embrace the unknown is a verrrrrry big help. 

You will be a part of our Infrastructure and Operations team at our Business Technology Department and report to our Servicedesk Team Lead. You will be based in our new fantastic office in Malmö and work with onsite support on this sites as well as on other sites in Skåne such as Landskrona, Lund and Glumslöv as well as globally remote.

Who You Are

A lot of corporate-y words, we know! We understand that this all might not sound familiar to you. Don't let that stop you from applying -we believe in you!

- 3+ years experience from IT-support

- General good IT-knowledge, including troubleshooting experience

- Good knowledge in Office 365 and experience from working with administrative interfaces (such as Exchange, Endpoint and Azure AD) as well as on-prem solutions and application servers

- Good understanding of IT service delivery and experience from working according to ITIL and handle documentation and communication with users in a good way

- Experience from Jamf/Autopilot and managing these in corresponding systems

- Experience from Windows server 2016-2023

- You are fluent in English and Swedish, spoken and written
- B driving license

It's a plus if you have:

- Certification in Jamf 100, Jamf 200, MD 100, MD 101 or similar
- Knowledge of TCP/IP
- Experience from onsite IT-support
- Powershell scripting knowledge
- Experience from working in a fast-moving everchanging environment
- Post-secondary education within IT
- Knowledge when it comes to speaking Chinese

We believe you are service minded, team-oriented, communicative and love to solve problems. You solve problems (and seek help and guidance when needed, of course) and look at the results and not just the bullet points in the job description. At Oatly, things are evolving and changing fast and we’re looking for a colleague who enjoy and thrives in this everchanging environment. Being light on your feet and willing to embrace the unknown is a verrrrrry big help. 

Phew! Well done if you’ve got this far. We’re glad we’ve still got your attention because we’ve got one last super important point to make. As you can probably tell, we’re a norm-breaking company. For us, diversity and differences are an obvious asset. We know that amazing candidates can sometimes be put off applying for a job unless they can tick every box, and that makes us really sad. So please trust your gut and pop in your application if it’s feeling right. We want you to succeed! Good luck!

Come as you are

We welcome people from all backgrounds who see sustainability and health as important values. We are committed to maintaining and developing an inclusive workplace.

Your application

If you have the curiosity, passion and collaborative spirit, work with us, and let’s do this together! It will be fun! Ok, mostly fun! Promise!

Please apply no later than 2023-03-12

LI-TA1

THE OATLY WAY

We are the world’s original and largest oat drink company. For over 25 years, we have exclusively focused on developing expertise around oats: a global power crop with inherent properties suited for sustainability and human health. Our commitment to oats has resulted in core technical advancements that enabled us to unlock the breadth of the dairy portfolio, including alternatives to milks, ice cream, yogurt, cooking creams, and spreads. Headquartered in Malmö, Sweden, the Oatly brand is available in more than 20 countries globally.