PDU Cloud Deployment and Support Engineer

About this opportunity

PDU Cloud is responsible for the development of cloud products such as BSP, CEE, CCD, HDS and SDN for Ericsson Operators and IT Cloud business, including Operator and Data Center solutions. These are part of a new generation of products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our products and solutions are new in the cloud marketplace, and you will be part of securing successful business for this new product area together with applications and services organizations.

We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support. We are now looking to fill positions in function area of deployment and support of Cloud for CEE and CCD products and solutions.

As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer product- and customer support questions and solve related problems, plus also be involved in requirement analysis, design, TR-handling, product, solution and support documentation. We are looking for a genuinely curios person with great interest in the cloud and its technologies enjoying working with customers.

We travel to customer sites or other Ericsson offices to support POCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support or other customer related activities.

What you will do

• Day-to day collaboration with Key Customers
• Design and integrate infrastructure from open-source components and perform troubleshooting in internal as well as in customer networks
• Take part in the full development cycle from system design, through development, integration, verification, and deployment to customer support
• Drive continuous improvements of products and processes
• Constantly develop your competences
• Perform Application and Product Support (incl. technical presentations and solution support)
• Perform Deployment support
• Solve incoming Product and Customer Support Requests
• Perform Trouble Shooting in Customer networks including 24/7 emergency phone cover
• Develop and Test High Quality Products
• Drive Continuous Improvements of Products and Processes
• Perform Continuous Analysis and Requirement Handling

You will bring

• Experience with Openstack/CEE (another virtualization is a plus)
• Hands-on experience with Networking (TCP/UDP, ICMP and DNS, etc.) OSI Layers, infrastructure services and security
• Flexibility, adaptability, and willingness to learn new technologies to support Ericsson business
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Delivering results and meeting customer expectations
• Planning and Organizing
• Take own initiative, drive tasks, work with improvements
• Possibility for worldwide short-term travels
• Professional knowledge and hands-on experience in
• Programming languages such as Java, C, C++, Python, Golang
• Container technologies like Docker, LXC, Kubernetes,
• Configuration management (e.g., Puppet, Ansible, SaltStack)
• IP networking concepts and packet analysis (e.g., Ethernet, TCP/IP, Wireshark / tcpdump)
• Virtualization (e.g., KVM, QEMU, libvirt) and Cloud technologies (e.g., OpenStack, Docker)
• Relating & Networking
• Communication Skills
• Coaching & Mentoring Skills
• Adapting & Responding to Change
• Creating & Innovating

Minimum Qualifications & Experience Requirements:

• MSc level in a technical discipline or the equivalent level of knowledge
• English language

Contact Person

Please reach out to the recruiter- Akash Shourie ([email protected])

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Sweden (SE) || Sweden : Stockholm : Stockholm

Req ID: 708787