Product Specialist

Why join us?
We live alongside our values of Passion, Collaboration and Challenge; with many events going on at Bannerflow such as Friday beer, padel tournaments, kick-ass inspiration webinars, health month, values week and level-up hackathons, there’s something for everyone. As a member of the Bannerflow crew, you will get the opportunity to work with a creative, enabling, and highly advanced product within a 100% cloud-based architecture. We take leadership very seriously and our leaders get extensive leadership training in order for you to get the best possible coaching and guidance in your role. Of course we offer a hybrid workplace, furthermore we offer a compensation package including pension according to ITP1, health care insurance and health allowance.

About Bannerflow:

Bannerflow is a hyper-growth company and one of Europe's most exciting SaaS companies. Our Creative Management Platform serves more than 6 billion ads each month, viewed on 500 million unique devices all over the world. This breaks down to a massive 20 000 requests and 1 GB of data transfer - per second, on average, constantly! We allow enterprise brands to create, publish, analyze and optimize advertising in-house, at scale. Our mission is to become the most user-friendly platform for creative automation, for display and social advertising channels.To be able to deliver this, we have to stay in the front line of technical development and always keep up with the latest tools and technologies.

We advocate and work along with an agile architecture without hierarchy and bureaucracy where we work in small autonomous and cross-functional feature teams. We are a Creative Management Platform that allows companies to focus on being creative rather than spending precious time on repetitive tasks and changing the game by removing the mystery of digital marketing. We simplify complexity, challenge the status quo and as a result we have the happiest customers in the world.

About the role

As a Product Specialist, you work cross-functionally with customers and prospects to ensure excellent product delivery, high adoption and commercial success throughout the customer lifecycle.

Product Specialists have both broad and deep knowledge about the Bannerflow platform and guide customers to success by showcasing our platform, recommending best practices in ways of working, and supporting customers in technical projects.

Daily tasks and responsibilities include:

- Master and demonstrate how the Bannerflow platform works, generates value and solves pain points for different customers, personas and industries.

- Conduct product training sessions with new customers and do demos for prospective customers.

- Conduct troubleshooting sessions with customers and solve complex software issues.

- Run customer-initiated technical projects together with Customer Success Managers and Sales Representatives.

- Guide customers through the account setup and help customers with network integrations.

- Seek new solutions and best practice for our customers. Challenge and inspire customers to work in more efficient ways.

- Create inspirational showcases to show the possibilities and power of the Bannerflow platform.

- Contribute to development of our platform by sharing customer insights and feedback with Product and Tech.

- Identify improvement areas for internal processes and drive initiatives related to this.

Who you are

To enjoy working at Bannerflow you should be eager to learn new things and happy to take on challenges. To succeed at Bannerflow in general you need to be passionate and have a black belt in collaboration. As the Bannerflow team is constantly growing, it’s important that you embrace change and thrive in an environment where the landscape is always evolving.

We are looking for someone with skills in these areas (you might be an expert on all of these or just a few):

- Solution-oriented and creative mindset.

- Excellent verbal and written communication skills. A listener as well as a presenter with ability to adapt communication to different personas and use industry specific terminology.

- Driven and structured problem solver.

- Previous experience from SaaS or B2B.

- An eye for design and experience from working with tools like Photoshop and Illustrator.

- Familiar with JSON and XML feeds.

- Knowledge about JavaScript, CSS and HTML.

- Experience and good understanding of digital marketing.

- Availability and flexibility to travel if needed.

- Fluent in English. It is a big bonus if you're fluent in Swedish or another language, but it's not a requirement.

Application:

The hiring process includes interviews but also problem-solving, personality, and ability tests. Our recruitment process is designed to be a two-way conversation. We want to get to know you and we also want to give you a first-hand insight into what it will be like to join Bannerflow. We’re super excited about receiving your application! Screening and interviewing will be held continuously, so make sure not to miss out on this opportunity!

We do not accept applications by email, only through this ad. If you have any questions about the role or how we handle your personal information, you are welcome to contact the recruiter Linnéa Olsson at linnea.olsson @bannerflow.com (mailto:[email protected])