User training specialist

We are looking for a User training specialist who will play a critical role in ensuring a positive onboarding and training experience for both customers and internal teams when navigating and using our products and services.

About the team:

At Kognic, we are committed to providing an exceptional experience for our customers by delivering a world-class data platform that accelerates machine learning for performance-critical applications within AD/ADAS. We do this together with outstanding services to support our customers with expertise in the field of perception, data science, delivery, and integration. Our Customer Success Services teams ensure that our customers are not only satisfied but also able to fully harness the value of our offerings. To support this goal, we are looking for a dedicated and passionate User training specialist to build up the training of our new and existing teams and clients.

Role Overview:

The User training specialist will be responsible for designing, implementing, and managing educational programs and resources aimed at empowering our internal and external customers to achieve their goals through the effective use of our products and services.

You will be part of defining a brand new team within Technical Support and Education and will collaborate with various teams such as Marketing, Data Delivery, Advisory Services, Sales, Engineering, and Product as well as directly with customers, to create engaging and impactful learning experiences. You will be a crucial part of building the team as well as creating materials, training curriculums, manuscripts and videos. Everything with the goal to onboard, train, and educate our clients and account teams into a successful use of our products. We believe in a train-the-trainer approach and that you are committed to help colleagues and clients learn to teach. To enjoy this role we believe that you are someone who can build from scratch, are self driven and enjoys acting under some uncertainty.

We value energy, and commitment more than having the right set of experiences and are looking for you who get things done. If you are unsure if you are a fit for this position, please contact us and we can figure it out together. This is a role with many opportunities to grow as Kognic grows.

Key Responsibilities:

- Create and maintain a library of learning resources, including user documentation, videos, webinars, and e-learning modules.

- Deliver and facilitate in-person or virtual training sessions and webinars for clients and colleagues on how to use our products and services, ensuring that content is engaging, relevant, and up-to-date

- Collaborate with the customer success services, sales, engineering, and product teams and others to gather feedback and identify areas for improvement in the onboarding and education process.

- Conduct regular assessments of customer needs and adjust educational programs accordingly.

- Monitor and evaluate the effectiveness of educational programs, using metrics to continually improve content and delivery methods.

- Provide ongoing guidance to customers, addressing any questions or concerns related to product usage and training.

Qualifications:

- We see that you can have different backgrounds, either within Teacher’s degree or you have worked with Service Design, Instructional Design, any relevant field for this position.

- Comfortable speaking and presenting in English, in videos, physical workshops, and in recordings.

- Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences by storytelling.

- Self-motivated and proactive, with a genuine passion for helping customers succeed.

- Technical aptitude and understanding of SaaS platforms, software integrations,

Nice to have:

- Knowledge of learning theories, instructional design models, and e-learning platforms.

- Experience with 360 Learning.

- Experience in service design, instructional design, customer experience, adult education, or similar.

- Experience within the AD/ADAS industry.

- Demonstrated ability to design and deliver effective, engaging, and results-oriented training programs with a focus on customer success.

The role is hybrid but we prefer if you can be at our Gothenburg office about three days a week.

What is in it for you?

Other than working with extremely talented and humble people in a fun and creative environment we also have a lot of other great benefits!

- Strong values and purpose-driven company

- Workplace flexibility and Work-life balance

- Competitive salaries

- Exciting career opportunities in a dynamic and fast scaling startup!

- Parental pay, salary exchange, maximum health benefit, order your own workstation, place your own pension - to name a few

Application

We recommend that you submit your application as soon as possible since we will be reviewing the applications regularly & reaching out to you.

If you have any questions regarding the position, please contact our Talent Acquisition Partner, Padma Subramanian at [email protected].

About Kognic

Founded in 2018 by Oscar Petersson and Daniel Langkilde, two engineering physicists working in the field of Deep Learning, Kognic is taking on one of the most challenging areas in mobility - the quest to make automated / autonomous driving systems more accurate and safer. Today, we help machines reliably make sense of a messy, chaotic, and unstructured world. Our data platform enables OEMs to get to market faster with less risk - and data engineers simply love working with our MLOps tools.

Our future though goes far beyond automated driving. Perception is a vital technology in understanding the world around us and our expertise in machine learning is poised to positively impact other markets, such as Robotics, Manufacturing and Heavy Industry just to name a few. We know it's not something we can solve overnight. We have to make extraordinary leaps in technology happen.