Support Engineer

DigitalRoute has been providing new approaches to telecom data integration and management since 1999. Its technology offers high throughput and provides a unique degree of user configurability, processing all usage and statistical data extracted from the networks, including both billable and non-billable events. This means our clients gain greater cost efficiencies, improved times-to-market for new service offerings, the ability to monetize any data, and the means to enhance end-customer satisfaction.
In over 350 installations worldwide, leading companies use DigitalRoute technology to meet their data management needs. DigitalRoute is built on the core values of Expertise, Open-Mindedness and Commitment. With close to 200 employees, the company is headquartered in Stockholm, Sweden with regional offices in Gothenburg, Atlanta and Kuala Lumpur. DigitalRoute is a venture-backed, privately-held company.

Are you a customer oriented software developer who is interested in solving our customer’s problems and challenges? Do you want to be part of an innovative team solving our customer’s business problems?

As a Support Engineer you will guide and direct our clients in the use of MediationZone and provide subject matter expertise. You will be responsible for delivering expert advice, timely problem resolution as well as implementing, testing and delivering our solutions to our customers.

You will guide and direct our client’s use of MediationZone, its key features, functions and deployment options and act as a trusted client interface for both technical and general account issues.

We are looking for someone with a degree in a relevant field such as Computer Engineering and experience in programming, preferably Java. Experience with Unix/Linux, scripting, SQL and NoSQL databases is desirable. You need to be fluent in English, reading and writing. Previous experience from the Telecom industry is a big plus.

As a person you are hands-on with customer focus. You are able to work on own initiative and a good team player. You thrive around challenges and good at analysis and problem solving.

Are you our new colleague?

If you have any questions feel free to contact HR Manager Leila Ljungberg at [email protected]