Software Support Engineer

What You'll Do

We are looking for a Software Support Engineer to extend our Technical Support team located in Stockholm, Sweden. As a Support Engineer you will assist our customers in the use of our products. This requires an analytical approach to problem solving, a good understanding of software engineering processes, and testing in a Linux environment. You will answer our customers’ questions, recreate their problem scenarios, find workarounds, develop C, Python, Java, and Erlang applications for demos, proof of concepts, and examples and work with our engineering teams to pinpoint problems and solutions.

Who You'll Work With

You will be a part of the Software Support team within Cisco NSO (Network Services Orchestrator) and ConfD engineering group. Working with a talented team of software engineers that loves helping customers using our products. The team is distributed between Stockholm (Sweden), and San Jose (CA), and is working closely with the engineering development and product release teams to better serve our customers.

Who You Are

You have consolidated software development experience and a fervent desire to be engaged in next generation networking technologies. You like to interact with customers. You are passionate about helping customers & partners to use and deploy our network management and orchestration products. You will learn how our products function and how they are implemented and will act as a technical contact point between the Cisco Technical Services CX centers worldwide and our own engineering teams, so you are technically curious and open to learn new skills. You are probably a software engineer with a Bachelor or Master’s degree in Computer Science and previous experience working in a software development or technical support role.

This position requires:

• At least 6 years of experience in software development and product support, preferably within the telecom and IP domain
• Comfortable with programming languages such as C, Java, Python. In-depth experience with at least one of them (or Erlang/OTP).
• Familiarity with Unix/Linux as a development environment, by means of tools such as GNU make, shell scripts and a text editor.
• Understanding of data modelling concepts (preferably with YANG)
• Must be able to work and communicate fluently in English.
• Strong organizational skills with the ability to work with little supervision, multi-task, and set priorities.
• Great customer interaction skills
• Ability to prioritize and execute tasks.
• Availability to be on-call for urgent issues on schedule

Desirable skills/experience:

• Network management and automation knowledge
• Knowledge of the NETCONF, RESTCONF, and YANG IETF standards and applying them to program network devices through network services.
• Experience writing YANG data models.
• Experience developing Cisco NSO Service Applications or NEDs (Network Element Drivers).
• Experience with the Erlang programming language and OTP

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (38 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do –you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.