IT/Tech Support to AB Lindex

Is IT your thing and do you enjoy helping your colleagues when they have technical issues? Do you have knowledge within Microsoft 365 and infrastructure? Great! We are looking for an IT/Tech support to our IT Service Desk located in the heart of Gothenburg.

Your role in our team. You are part of our IT Technology team, working as an IT/Tech Support in our IT Service Desk, you make sure to support your colleagues in all parts of Lindex, from our offices to our stores, distribution centre, production in all our markets. You contribute to a great employee experience when you find solutions, support and guide users when it comes to IT- and technology related questions. With your competence and interest in IT, you are the expert and the go to person for your colleagues when it comes to IT/tech support.

On daily basis you work with many different tasks, where you support the users in technical matters over phone, tickets, email and chat. The work offers a great variety and covers all technical issues from troubleshooting both hardware and software to different kind of application and network related challenges. You are a part of our digital transformation making sure to develop our tech support in continuing to become more modern and automated. At Lindex, we seek constant improvement, and you are a natural part of making us even better – for example how to handle tickets in a more efficient way and how to digitalise even more.

Is this you? With your competence in IT/Tech you are always looking to improve and develop, making sure the IT Service Desk gives the user the best experience. You suggest new ideas, are curious in knowing more about IT/tech and have an eye for details. Every day is different, and you enjoy the flexibility and working in a role where you truly have an impact, a role where you get to develop. You have great communications skills, making sure to explain and help the users in the best way possible.

You enjoy working in an ever-changing environment, where you get to grow, learn new things and work with colleagues from different parts of a company. Leading yourself being active in your own development and giving and taking feedback are all things you know well. You are curious about digital tools and how they can support you and help you to improve your work. You believe in togetherness and you are motivated by the possibility to make an impact. Also, this probably sounds like you:   

Completed secondary/post-secondary education in a relevant IT field.
Experience working with AD on prem, Azure AD, Microsoft365, Exchange Online, Sharepoint Online and technical troubleshooting
Experience with Intune and SCCM
Fluent in Swedish and English, both spoken and written
Driving license B
Meritorious: Previous experience working in an IT Service Desk
Meritorious: MAC, Teams conferencing room, network knowledge
We are Lindex. A growing global fashion company from Sweden. Our dedication to women, sustainability and the customer runs through everything. It is a focus we have in every step of our journey. A journey towards being a global, brand-led and sustainable fashion company where digital-first is a natural mindset in everything we do. Since we believe in flexibility, we are offering a hybrid work set-up meaning your primary work location is at our head office in the heart of Gothenburg with the option to work remote when possible.

At Lindex, everything we do is powered by people. We are like a big family here, with values to help us grow. And we believe in doing things together. Because two are more than one and together we can make a greater impact. If you feel the same, then we are probably a great match.  

Do you have a good feeling about this and want to join our journey? Apply today, we can’t wait to get to know more about you. Since we are eager in finding the right person to join our team, we will apply continuous selection. This means we might close the process before the set ending date. Since we like to keep it simple, we ask you to apply online (and not by email.)