Senior UX Researcher

Are you an experienced Senior UX Researcher who understands the requirements of digital products, has the ability to scope out & facilitate the right research process, and leverage the right methods and tools for this process to be successful?

Who are you? And how can you make an impact?

You are driven by curiosity and passionate about user-centered experience design; you are able to advocate for user research; you are highly motivated to include and organize direct user feedback. Moreover, you thrive in the process of realizing empathy - putting yourself in the users' shoes - comprehending their needs, pain points, and motivations. Your influential, collaborative attitude aligns and supports teams, and their leaders, to engage in research methods and solidify them in the process.

You demonstrate broad experience in UX Research and show that you understand and can communicate the principles of data-informed user experience design. You are passionate about digging into users’ perspective, adapting different methods to establish the knowledge and data in the design process. Proficient in various research methods, such as surveys, interviews, usability testing, card sorting, and ethnographic research, you know when and how to apply them. In particular qualitative and quantitative data analysis skills, as well as proficiency in data analytics tools. The ability to convey complex information in a clear and understandable manner and with a basic understanding of psychology and human behavior for interpreting user actions and reactions is a prerequisite.

You have strong collaboration skills, able to work closely with UX Leads, UX Designers, Developers, Product Managers, and other stakeholders. With a field of UX Research that is constantly evolving, you keep yourself up to date with the latest trends, tools, and methodologies for sustainable growth and success.

As a Senior UX Researcher, you will play a vital part in ensuring the UX Designers have the proper research foundations to perform relevant contextual UX activities and you gladly take the responsibility to:

• perform UX Research activities related to our platforms, products and services, ensuring a data-informed approach to product development,
• grow, mature, and evangelize research methods,
• champion a data-informed approach across the different domain teams,
• drive the overall maturity level of our UX Research practices and ensure that the team works data-informed to ensure that right solutions are built for the right reason and in the right way,
• provide training and guidance to team members as needed, ensuring they have the necessary understanding of research principles,
• support agile delivery methodologies, working in fast-paced, iterative development cycles.

You have prior experience with large organizations and complex projects. You are outcome oriented and a trusted partner to people at all levels of the organization, you support other designers in their quest of excellence, and you actively contribute to stakeholder’s product visions, strategy, and delivery to realize business value. There is only one goal – to help shape the future digital platforms by coaching and guiding our teams towards excellence in user-centered design while rapidly and efficiently releasing new features to customers.

This is us, your new colleagues

The User Experience Design Chapter in Digital Delivery collaborates with other parts of the organization, to foster an environment where ideas, thoughts and opinions can be shared. We are team players with common ambitions, and we win together by uncovering user needs through collected data and inputs to improve the usability of products and services across the Volvo Group. Our UX Design Chapter team are tasked with securing consistent user experience, interaction and visual treatment across products and services, considering a cohesive holistic experience that is findable, credible, accessible, useful, useable, and desirable.

Ready to shape tomorrow’s society together with us?

Are you as passionate about making an impact by design as we are? Are you thriving in the orchestration and facilitation of business, people, and processes, in order to amplify the value of design at scale? Are you keen to share your in-depth experiences and foster an environment where ideas, thoughts and opinions can be shared? With us all of this happens!

Are we the perfect match? Contact us!