Senior Content Designer

You will join our Core Design Team that leads Content Design for Wolt consumers, merchants and couriers. Content Design is a new discipline for Wolt, so besides partnering with designers and other stakeholders, you will also help build a strong foundation for Content Design at Wolt that enables smooth localization.

What you’ll do:

• Be the main point of contact for content design in our Consumer team, support other teams as a stakeholder
• Support central Content Design efforts such as glossaries, style guides, writing for accessibility and more
• Partner closely with our Localization team–Wolt is mostly used in non-English languages
• Build strong relationships with stakeholders in and outside of Design, such as Product, Marketing, Customer Success and more
• Craft compelling narratives that foster emotional connections and trust in our Product
• Develop clear, persuasive and on-brand content to encourage people to take specific actions, such as ordering, subscribing to a plan, listing their store or engaging with the brand in other ways
• Analyze content performance metrics with our data team and refine content strategy based on data-driven insights
• Evolve content design standards at Wolt in collaboration with other content designers and stakeholders
• Encourage the teams to learn more about Content Design and incorporate it into processes
• Document your work and its outcomes

Who you are:

• You have senior level experience in Content Design, strategy, or UX writing, ideally for (at least one) large digital product
• A strategic approach and understanding of how to advocate for and educate for content design
• A willingness to connect with various stakeholders and foster functional and collaborative cross-team ways of working
• You can show several examples of where you’ve delivered large-scale content design projects with insights into your processes and ways of working
• You have strong change-management skills
• Experience working with localization in a large-scale business
• Experience or willingness to contribute to design system documentation and Design guidelines
• Comfortable working with Figma, Phrase and Confluence (or willingness to learn these tools)