Our Team is currently seeking a Data Center Technician to support servers at our customer’s data centers. The ideal candidate balances strong technical skills (Hardware, IT, and Cabling Management) is highly analytical with superior attention to detail, self-motivated, with a positive, humble ‘results-driven’ attitude.
Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to the knowledge library that can be leveraged by others,for example: KB Articles, SOP, lessons learned, etc. Additionally, the technician will be both internal and external facing with the ability to lead and drive initiatives to conclusion.
The ideal candidate will be highly adept in both Hardware troubleshooting, cabling, and IT-related skills. However, a subject matter expert in one field will be considered if the individual has the aptitude and skills to become an expert in multiple areas.
Prepares, stages, sets up, and performs data center hardware startups and shutdowns (e.g., racks, hard drives, switches) according to specific instructions provided via checklists, guides, standard protocols, and emails; assists and provides guidance to other technicians to complete challenging or complex tasks.
Performs diagnostics and troubleshooting following standard procedures, and quickly identifies theroot-cause(s) of the issue(s), and replaces faulty components with minimal customer and business disruption.
Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs),
Follows procedures to communicate, report, and escalate incidents to appropriate ZT Management.
Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work
Proactively shares relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others
Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
Exceptional server hardware knowledge with a deep understanding of all component & system-type failures
Ability to assist in conducting failure analysis on-field issues.
Ability to assist in tracking server fleet health to investigate emerging failure trends (Problem Management), and validate that ZT is maintaining customer SLA.
Proven history in RCA and/or Failure analysis
Solid experience with IPMI utilization in diagnostics
Administer software tools (e.g.: diagnostics, tests, FW updates)
Experienced with Windows Server OS & WinPE OS administration.
Experience with Linux PXE services a plus.
Basic Linux and Windows scripting experience.
Network troubleshooting of Layer-1, Layer-2, Layer-3.
Working knowledge of deployment technologies such as WDS, PXE, DHCP & FTP
Virtual Machine setup and environment configurations.
Ability to work autonomously and within a local or geographically dispersed team environment.
Provide timely, detailed, and accurate feedback to the Engineering teams on failures, serviceability of servers, and system integration within the data center.
2+ years of experience as a data center technician.
CompTIA A+ or equivalent experience.
CompTIA Server+ or equivalent experience.
CCENT or equivalent experience.
Windows OS experience.
CCNA certification preferred.
MCP/MSCE certification preferred.
Scripting experience preferred - PowerShell, Python, Bash.
The ability to lift up to 35 pounds when necessary.
The ability to safely climb ladders when necessary.
The ability to wear personal protective gear correctly when necessary.
The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity.