Operations Lead

This renowned clothing retail chain has significantly advanced in IT and e-commerce sectors. By leveraging cutting-edge digital technologies, it efficiently manages its extensive network of physical stores and online platform. Investments in sophisticated inventory management systems and data analytics have optimized both logistics and customer personalization. The brand's e-commerce site offers a seamless and secure online shopping experience, increasing its appeal among consumers who favor digital purchases. Additionally, it actively employs social media and digital marketing strategies to enhance customer engagement and brand presence in the digital realm.

This company stands out for its commitment to sustainability, integrating eco-friendly practices into both its products and operations. It has launched several initiatives to reduce environmental impact, such as using recycled materials in its clothing lines. The brand is also known for its collaborations with high-profile designers and celebrities, creating exclusive, limited-edition collections that generate significant buzz and attract a diverse customer base. In terms of innovation, it has experimented with virtual reality in stores and AI in customer service, enhancing the shopping experience. Additionally, the company is recognized for its social responsibility programs, supporting various global causes and community projects.

Job Description:

We are seeking a dynamic and experienced IT Operations Lead to oversee our eCommerce solutions across our portfolio brands. In this role, you will be responsible for managing and optimizing the IT infrastructure that supports our online retail platforms.

Responsibilities:

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Leadership in IT Operations: Assume a leading role in managing the IT operations for innovative ecommerce solutions across multiple brands.

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Collaborative Integration: Work closely with various cross-functional teams to ensure a smooth and efficient integration of IT systems and applications within the ecommerce framework.

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Cloud Solutions Optimization: Actively manage and enhance cloud-based solutions, focusing on performance, scalability, and cost-effectiveness.

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IT Security Excellence: Uphold stringent best practices in IT security to guarantee the integrity of data and the privacy of our customers.

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System Health Monitoring: Vigilantly monitor the health of systems, swiftly addressing issues and employing proactive strategies to minimize downtime.

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Incident and Problem Support: Provide hands-on support for incidents, problems, and changes, as necessary, to maintain system stability and reliability.

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Disaster Recovery Planning: Develop and implement comprehensive disaster recovery plans, ensuring the continuity of our business operations in any scenario.

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Staying Ahead of the Curve: Continuously keep abreast of industry trends and emerging technologies, leveraging this knowledge to drive ongoing improvements in IT operations.

Qualifications:

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Ecommerce Expertise: Demonstrable experience in working with ecommerce solutions for large enterprises, showcasing a deep understanding of the unique challenges and opportunities in this domain.

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IT Operations Proficiency: Proven track record in IT operations, particularly focusing on cloud-based and ecommerce solutions, illustrating an ability to manage complex digital infrastructures.

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Cloud Platform Mastery: Strong hands-on expertise in major cloud platforms such as AWS, Azure, or Google Cloud, underpinning the technical foundation of our ecommerce solutions.

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Containerization Knowledge: Experience with containerization technologies like Docker and Kubernetes is highly desirable, adding value to our agile and scalable IT operations.

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IT Security Acumen: In-depth knowledge of IT security protocols and best practices, ensuring the safeguarding of our data and systems.

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Problem-Solving Excellence: Exceptional problem-solving skills with a proven ability to excel in a fast-paced environment, addressing challenges efficiently and effectively.

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ITIL Principles Experience: Solid experience in ITIL principles, particularly in Incident, Problem, and Change Management, ensuring a structured and efficient approach to IT operations.

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Problem Control Expertise: Expertise in problem control activities, including prioritization, investigation, root cause analysis, and documentation of known errors, along with devising effective workarounds.

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Automation Skills: A strong aptitude for automation, aimed at reducing manual tasks and enhancing operational efficiency.

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Communication and Passion: Excellent communication skills coupled with a passion for maintaining stable operations, crucial for team collaboration and stakeholder engagement.

What We Offer:

- Competitive salary.

- Flexible Working Arrangements

- Permanent contract (Fastanställning)

- Comfortable workplace and modern tools.

We look forward to your application!