Sr UX Strategist

Are you an experienced Sr UX Strategist, leading through facilitation and powered with a range of methods and tools coming from service design, business design and system thinking?

Who are you? And how can you make an impact?

You are a seriously experienced design thinker with a passion for solving complex business challenges from a customer & user-centric perspective. You have a passion for and understand how to drive innovation contributing to business results by taking an evidence-based approach.

As Sr UX Strategist, you will play a vital part in ensuring the seamless end-to-end experience for the users, within and beyond organizational divisions.

You are responsible for:

• facilitating and defining the definition of business goals and strategies,
• aligning business goals with end experience of a products or service, working in the intersection of user-centered design and business strategy,
• apply design and design thinking to business challenges,
• translate design solutions into value and impact for business stakeholders,
• identify delivery gaps, minimize redundancies and waste caused by duplicated efforts and enabling the creation and delivery of successful experiences across org divisions,
• taking a holistic understanding of the user journey, define personas/archetypes, and provide user story mapping for effective prioritization,
• plan, visualize and define new user and service experiences,
• working hard to connect with all the front-line people who directly or indirectly will impact success, and
• provide insight to the planning and organization of how the customer experience gets created and how the internal parts of the organization align to deliver the expected service,
• apply human-centered methodologies to strengthen business and create services and products that are viable.

You have prior experience with large organizations and complex projects. You understand technical terminologies and effortlessly engage with product managers, architects, and software developers. You understand what it entails to work in a digital product centric operating model. As an outcome-driven professional, you serve as a reliable collaborator across all organizational levels. Your role involves supporting fellow designers in their quest for excellence, and you actively contribute to stakeholder’s visions, strategy, and delivery to realize business value. There is only one goal – to help shape the future service development to help our customers to success.

This is us, your new colleagues

The User Experience Design Chapter in Digital Delivery collaborates with other parts of the organization, to foster an environment where ideas, thoughts and opinions can be shared. We are team players with common ambitions, and we win together by uncovering user needs through collected data and inputs to improve the usability of products and services across the Volvo Group. Our UX Design Chapter team are tasked with securing consistent user experience, interaction and visual treatment across products and services, considering a cohesive holistic experience that is findable, credible, accessible, useful, useable, and desirable.

Ready to shape tomorrow’s society together with us?

Are you as passionate about making an impact by design as we are? Are you thriving in the orchestration and facilitation of business, people, and processes, in order to amplify the value of design at scale? Are you keen to share your in-depth experiences and foster an environment where ideas, thoughts and opinions can be shared? With us all of this happens!

Are we the perfect match? Contact us!

Union representatives Göteborg​

Akademikerna – Therese Koggdal, +46 470 387855​

Unionen – Lajla Dahlsjö, +46 31 3224575​

Ledarna – Ulrika Holmberg, +46 73 9025071​