Technical Account Manager

Sinch
Founded in 2014 and headquartered in Stockholm, Sinch enables developers to integrate voice calling, messaging, SMS, user verification and video into mobile aps. With a passion for simplicity and the culmination of years of experience in mobile communications, Sinch understands that social features are integral to the success of any app. With Sinch?s tried and tested SDK?s developers can quickly and easily integrate the communications functionalities that will take an app to the next level.
Sinch was spun out of Rebtel which in 2012 was voted one of the hottest start ups in Stockholm by Wired Magazine and is known for a strong culture of innovation with a team to change the world in mobile communications.
Rebtel was Sinch?s first big customer, which now includes companies like Uber, Truecaller, EasyTaxi, Plenty of Fish and Nimbuzz. Sinch is able to leverage the existing relationships and agreements from Rebtel with operators and other service providers, giving them local telephone numbers in over 60 countries globally and preferential rates. This means the ability to deliver is far greater than their competitors and more importantly, it?s also cheaper.
After raising $12million backed by Index Ventures and Balderton Capital, the opportunity now exists for a Technical Account Manager to join the business to help expand Sinch?s footprint throughout Europe.
We encourage anyone who is in a client facing technical role in technical support, sales engineering, or business analysis to apply.

The Role
As a Technical Account Manager you will report to the Client Success Manager and work closely to the Sales team to build a successful operation for our partners worldwide. You will be responsible for enabling our partners launches, by giving the Sinch partners handson help thoughout the pre-contract, launch and roll out phases. To enable their launches you will setup and drive the internal projects specific for each partner, monitor the partner accounts, and help the partner to setup a launch plan. Communicate status internally as well as externally is a central task for this role. You will work together with the Client Success Manager to set up a Sinch client success process to enable professional and efficient partner launches, which includes defining internal and partner specific ways of communication.
In short, your task is to enable Sinch to grow by making sure our partners have what they need to launch in a successful way and to stay happy after launch!

Core Responsibilities
? Participate in the technical pre-sales process in both on-site and remote meetings.
? Building up Product knowledge of the Sinch platform, and the partners use cases.
? Consult on the deployment and implementation of the Sinch platform into mobile operating systems such as Android, iOS and Web.
? Ensure smooth transition from pre-sales to post-sales, e.g. by monitoring the partner accounts
? Communicate status internally as well as to customer
? Understand customer requirements, identify and articulate product opportunities

Requirements
The ideal candidate will be confident, results oriented, well spoken, analytical, and have a strong interest in growing their skills and career in technology.
? 1-3 years working as a developer
? 1-3 years working in a client-facing technology role
? Comfortable working in a fast pace, continuous delivery environment.
? Excellent written and verbal communication skills.
? Leadership experience from a project manager, team lead