Support Engineer for Spotfire

About TIBCO Spotfire

TIBCO Spotfire, a product group of TIBCO Software Inc., is a leading provider of analytics software for next generation business intelligence. TIBCO Spotfire products offer a visual and interactive experience that helps professionals quickly discover new and actionable insights in information. Distinguished by its speed to insight and adaptability to specific business challenges, Spotfire rapidly reveals unseen threats and new opportunities, creating significant economic value. Spotfire customers include industry leaders among the Global 2000 that have deployed Spotfire analytics to gain an information advantage over their competitors.

Overview

The Global Support Organization at TIBCO prides itself on providing world class technical support services to all our customers and partners worldwide. We now have an open position as API Developer Support Engineer in our team in Gothenburg, Sweden. In this position, you will assist our customers and partners with development and troubleshooting of custom solutions and with integrating the TIBCO Spotfire product suite in complex environments. The TIBCO Spotfire software can be extended and integrated using powerful API’s, using primarily C#, Python, JavaScript and Java. You will work with many customers, projects and issues in parallel and will get the opportunity to learn lots of new technologies and skills.

Responsibilities

* Provide guidance and assistance to partners and customers with implementation, integration and customization of the TIBCO Spotfire products, and with the use of the TIBCO Spotfire API’s.
* Provide email/WebEx/phone consultation to troubleshoot, debug and solve customer issues, with special focus on questions/issues/errors related to custom development.
* Write code examples and best practice guides related to API development and publish in the TIBCO Community and knowledge base.
* Understand the problems reported by customers and reproduce locally in the Support lab.
* Accurately and completely document problems, solutions, and defects in the Support call tracking system (Salesforce Service Cloud).
* Investigate and provide workarounds as applicable.
* Collaborate with other departments, such as Product Engineering and Professional Services as required.
* Participate in side-projects aiming at improving usability, supportability and quality of the TIBCO Spotfire products.
* Learn and expand your knowledge of TIBCO Spotfire and its associated products and technologies.

You have a passion for computers and programming and probably started coding and exploring computers long before your formal education. You are naturally curious and always stay up-to-date with the latest technologies. You like challenges and problem solving, and you strive for great results. You are a good team player with excellent communication skills and a strong customer orientated attitude.

* A degree in computer science, information technology, software engineering or related subjects.
* Experience in systems development in some of the following: C#.NET, Python, Java, JavaScript, HTML/CSS, R.
* Excellent communication and teamwork skills.
* Strong time management and organizations skills. Self-directed.
* Excellent written and verbal skills in English.
* Moderate verbal skills in Swedish.
* Passion for learning new technologies.

TIBCO Software takes businesses to their digital destinations by interconnecting everything in real time and providing augmented intelligence for everyone, from business users to data scientists. This combination delivers faster answers, better decisions, and smarter actions. For nearly 20 years, thousands of businesses around the globe have relied on TIBCO technology to differentiate themselves through compelling customer experiences, optimized assets, and innovative new business models. Learn how TIBCO brings data alive at http://www.tibco.com.