Technical Client Service Coordinator / Junior Business Analyst / Operations

Now Interact is a leading artificial intelligence vendor that offers targeted machine-learning applications which optimize the bridge between digital and offline channels. Our artificial intelligence applications use real-time omnichannel data - including online, contact center, telesales and bricks & mortar - to drive personalized customer journeys and accelerate the digitalization of sales and service.

We work with innovative telecoms, broadband, e-commerce, financial services, insurance and energy companies to optimize the profit from online and offline operations. Headquartered in Stockholm, Now Interact has offices in London, Amsterdam and Los Angeles. We are continuing our expansion by having just raised $5M in Series A Funding.

We are now looking for a passionate and confident Technical Client Service Coordinator resource to join our growing Operations team.
Intelligence, fearlessness and drive: these are the three qualities that we value the most. It’s the person who embody those qualities and is able to quickly understand Now Interact’s solution, who will be able to add the most value to our customer base. For that candidate, we’ll provide serious and exciting challenges.

Our SaaS services combine algorithmic programming with our clients’ business strategies to establish dynamic contact options on large B2C sites. Typically, we aim to generate sales, improve the customer experience and encourage our clients to try out new contact strategies.

RESPONSIBILITIES

Everyone in Operations is responsible for making every client relationship a great success. We are looking for a service minded person with technical and analytical skills to support our customer success team as well as our clients directly.

As a Technical Client Service Coordinator / Junior Business Analyst at Now Interact you form the foundation of our product and services. You’re directly responsible for implementing our technology at our clients and analyze the results. Additionally you will create in-depth reports regarding the performance at our clients and will directly report and advise on the results (both internally and externally). Analyzing performance is done via our BI-tools as well as through SQL / Excel. The performance insights are the baseline to your continuous optimization of our client setups. You’ll continuously try to spot up- and cross-sell opportunities and help to deliver maximum value to our clients. 1st and 2nd line of support for clients is also part of the responsibilities.

Our Nordic Operations is supporting NOW across all geographies, hence you also will work close with our colleagues and clients in Sweden as well as in Holland, the UK and the US. The focus sectors are large telecom, insurance, energy, financial, travel and large e-commerce companies.

We are looking for a service minded person with technical and analytical skills to support our customer success team as well as our clients directly.

Requirements:
- Coding, basic programming skills (HTML, javascript, etc)
- Database (SQL) knowledge
- Service oriented
- Time management skills and an ability to prioritize multiple projects in a fast paced environment
- Passionate about (Big) Data & Digital transformation
- SaaS and ecommerce technologies
- The ideal candidate will have experience working with, and gaining insights from, Online and/or Call Center operations
- Preferable ecommerce advertising / traffic, usability and conversion insights
- Ability to effectively interact and work with individuals from different countries, across all areas and levels within the organization
- MS Office experience (Excel / PowerPoint / Word)
- Language requirements:
Swedish, fluent
English, fluent
Dutch and/or German, not a requirement, but would be really nice
- Start-Up mentality – This is no 9 to 5 job, and you’ll need to be able to create your own workflow

Link: https://now-interact.workable.com/j/3D1DE49A81