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We are looking for a 3rd line support engineer who enjoy problem solving and taking full responsibility from assigned support issue to propose a workable solution.
EU-Supply develops and markets one of the leading platforms in Europe for electronic procurement. Our Headquarter is located in Sweden with offices in UK, Norway, Denmark and Estonia. EU-Supply is expanding and has recently won several national framework agreement and as well as large customers in Europe.
The 3rd line support engineer´s primary task is:
#Investigating support cases prioritized by the support.
#Create and apply workaround solutions, where possible.
#Communication with customer and feedback through support tools.
#Working with the infrastructure engineers, testers and developers to investigate prioritized issues.
#Investigate server log errors.
#Preparing Change Requests where appropriate.
#Over time proposing resolutions (code changes, or other actions) to eliminate bugs.
We prefer that you have basic knowledge of MS SQL Server (database), T-SQL, Web Applications (ASP.NET / ASP.NET MVC knowledge is a plus) and Development in .Net. It is also desirable knowledge in Windows Server 2008/R2, IIS7, IIS7.5, PowerShell, COM +.
#You are smart and like challenges.
#You have a strong interest in systems development and find it easy to learn.
#You have excellent communication skills.
#You are a team player and you like to be in a small company where customers and business is focus.
#You speak and write fluently in English.
We offer competitive salaries and benefits (supplementary pensions, insurance, gym membership, mobile, etc.). The job is located in Stockholm in a modern and spacious top floor office with a huge patio overlooking the rooftops of Vasastan, conveniently reached by bus and metro. The role is full time, and we prefer that you could start on short notice.
If you fit the profile and you are looking for a new challenge in a smaller company that has a strong growth potential and are excited about an influential role that will expand as the company grows, then we would like to hear from you.
Questions will be answered by Support Manager Heidi Wennberg on email [email protected] or phone +46 70 556 03 01
Please send your application marked with ?3rd line support engineer? including an attached CV (preferably in English) by email to [email protected] . The recruitment process is ongoing and the position is open for immediate start.