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Besides being a member of the News Corp family, DIAKRIT is also the global leader in 3D visualization products, digital sales applications and professional services for the real estate industry. We have grown rapidly since inception in Sweden 2001. Today our team, of over 700 people globally, partner with more than 2000 major real estate clients around the world.
Are you looking to gain international experience & grow your career with an international company? Do you want to be part of a company who is known for state-of-the-art technology & innovative software? Then this could be the right role for you!
We are looking for an IT Operations & IT Service Desk Team Leader to maintain and develop the IT infrastructure, which consists of an on-premises data center, AWS, and a hosting partner in Sweden. You will supervise a team of 8, including the technical team and our IT Service Desk team who gives support internally for different services and our in-house developed web platform.You will be responsible for the team’s day to day operations to ensure that quality standards and SLAs are met.
In the IT Service Desk team, a big part of the job is to support our in-house developed software. Our DIAKRIT Help Desk handles the contact with our clients & will escalate issues that you need to troubleshoot together with our developers.
As the Team Leader, you will work proactively with problem and service management, finding solutions to always be one step ahead. By analyzing data, you will see the possibilities to automate and improve our services.
You will report to the IT & System Dev. Manager and will be part of an IT/R&D department of about 30 people.
Could this be you?
To fit into this role, you need to be passionate about providing excellent service, have a genuine interest of computers and previous experience from working at a Service Desk and infrastructure responsibility. Since we are working according to the ITIL lifecycle in terms of incidents, service requests, changes, etc. it’s important that you are used to working in an ITIL environment.
We believe you have:
- Minimum 2 years’ experience as an IT Service Desk Team Leader
- Minimum 2 years with responsibility of infrastructure
- Very good knowledge in IT service management
- ITIL Foundation certificate
- Good Knowledge in Linux (web servers, MySQL servers)
- Good knowledge in Windows server (file servers, AD, DHCP, DNS, etc.)
- Knowledge in PHP & MySQL is an advantage
We believe you are:
- Proactive and service minded
- Solution oriented
- Fluent in English, both verbal and written
DIAKRIT has its roots in Sweden & has grown from a true entrepreneurial spirit that constantly strives to challenge industry norms, our customers’ expectations and our own abilities. If you join us we will share your passion, unleash your creativity and make sure you learn new things. We work as a team where everyone's opinion matters -we love new ideas!
We sit in a modern, open office space on the 34thfloor in the heart of Bangkok.
Please apply online at http://career.diakrit.com (http://career.diakrit.com/)and enclose your CV and cover letter or connect with us via LinkedIn. We are recruiting on an ongoing basis so don’t wait to submit your application!
DIAKRIT has always been driven by the desire to revolutionize the way people buy and sell real estate – to make the online search easier, more secure and more engaging. As the leader in global real estate marketing, we help people see the potential in their future living environment with digital marketing solutions that enable them to plan, furnish and decorate the home of their dreams.
From cloud-based software, to 2D & 3D floor plan services, professional photo services, property slideshows, high-end 3D visualizations, flythrough animations, real estate business analysis, reproduction of drawings, and much more. Every solution we develop and produce is specially designed to help make real estate professionals' online listings attract more buyers & renters.