Customer Delivery Specialist

RxEye offers a cloud-based collaboration platform within health care to effectively organize remote diagnostics, consultations, and specialist networks. Read more about RxEye and our products and services at http://www.rxeye.com.

RxEye need to strengthen the Customer Delivery team which primary objective is to ensure that customers are successful and get the anticipated business value from using our collaboration platform.

The Customer Delivery Team is responsible for customer on-boarding and continuously support the customers in daily usage of the platform. You will follow up customer activity and promote usage of the platform that can create additional customer value. You will be working closely with customers super users, technical personnel as well as RxEye sales and product team. Your performance is measured on customer satisfaction, activity and retention.

The objective of customer on-boarding is to get the customer up and running as soon as possible. This includes tasks such as:
- Train super users in the functionality and administration of the platform and present the technical prerequisites of accessing the platform to IT personnel.
- Analyze the customer workflow and configure the platform together with the super users based on the customer requirements
- Coordinate to set up technical connections to customer IT systems for feeding of data. In this activity you will be supported by RxEye integration specialists.
- Supply the customer with training material that they can use for end users
- Set up billing procedures

After the customer on-boarding you will be working closely with the customer to support them in increasing their usage of the platform. This includes tasks such as:
- Monitor their activity and have regular contact with customer
- Prepare customer for new releases
- Work closely with RxEye sales team and customer to identify new business opportunities
- Work with product team about new customer requirements
The role does not include responsibility for technical support.

It is essential that you have the ability to liaise and communicate with people on all levels; hospital administrators, health care professionals, IT personnel, business professionals and RxEye product and sales team. You thrive when the customers you work with succeed.

Key is that you are able to understand the customers? daily work, business objectives and what they want to achieve with the RxEye platform. You also need to be able to fully understand the platform from an end user and administrative perspective. You are able to translate customer requirements to how to configure the platform to best support their business. Previous experience in delivering SaaS solutions is an advantage.

You need technical know-how to be able communicate with hospital IT personnel, even though you will not perform technical activities yourselves. This includes knowledge of network communication, security and technical interfaces of the platform. Understanding of, or ability to acquire basic knowledge of, communication standards, such as XML, HL7 and DICOM, is required.

It is beneficial if you have a background within health care or similar environment with experience to manage situations with potential patient risk.

You are able to manage your own time, prioritize tasks and proactively work with customers.

Fluent in written and verbal English is a requirement and it is beneficial if you know French or/and Spanish. Swedish is not required.