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For our client we are looking for a Technical Support Specialist
Job description:
You will work with an exciting combination of application support, and technical account management. You will attain a deep technical understanding of our costumers products, inside and out, working together with the customer’s in house support team and our costumers Service Management team.
As a Technical Support Specialist you will spend a significant part of your time in the following areas:
- Analyzing code to assist client support team in finding solutions and workarounds to problems.
- Analysis of core application, customization layer, and network/environment in order to identify root cause.
- Inspecting new functionality, and existing functionality
In the long term, we see an opportunity working closer with the customer as a Service Manager, being responsible for 2-3 clients adding areas as:
- Informing clients of new releases and report on adherence to Service Level Agreements.
- Preparing for and carry out Service Reviews, and Installation Quality visits.
Required skills:
You are skilled at programming but don’t want to write code every day.
You have most of the following technical skills.
- Python
- Java
- Oracle
- Linux and scripting
- Complex Optimization
- Networks and Multi server architectures
Preferred skills:
Bachelors or Master’s degree within the field of computer science.
Start: ASAP
Duration: 12 months
Location: Gothenburg
Work load: 100%
Working language: English