Senior Implementation Engineer

Responsibilities

The Senior Implementation Engineer:

• Is responsible for implementation of solutions for clients signed by Sales and as scoped by Pre-sales
• Ensures client's specific needs are met by the solution as implemented; milestones are met based on the project management plan
• -Contributes to the overall client satisfaction and provides feedback on products to the internal development teams
• Contributes to product improvements and acts as a link between clients and the development team.
• Provides custom integration implementation support on products at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer and/or support remotely
• Works closely with Sales/Pre-Sales, Project Managers, R&D and Technical account Managers to ensure a smooth implementation and transition from start-up to integration/production mode

Main processes, systems, tools used

• UNIX based environments, in particular Red Hat Linux or similar
• Scripting laguages like Python, BASH, JavaScript, etc.
• Jira, Confluence, Bamboo, gtest, gmock, google benchmark

Experience

• Knowledge of data systems and structures
• Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
• Self-starter with the ability to manage multiple projects simultaneously
• Ability to understand and translate customer requirements
• Critical thinking, analysis, troubleshooting, and problem solving expertise
• Ability to effectively prioritize and escalate customer issues
• Ability to adapt to a rapidly changing environment
• General knowledge of financial industry considered a plus
• Good attention to details
• Comfortable working in a fast pace environment
• 3-5 years of technical experience / technical support
• Fluent English is a must
• Experience in Fintech is a must