Incident Manager

Who we are
At Telenor, we’re here to connect you to what matters most, and by doing so, empowering societies. You are part of a large, international organization that goes beyond customers – we want to play an important role in the societies we serve. Being connected can change your life, and we’re serious about helping our services make the widest possible impact. 

Now we are searching for you, a dynamic incident manager to join our Tribe. In this role, you'll be responsible for
leading the incident management process to resolution and restoring our company's provided IT operations swiftly.

Telenor is rapidly heading towards the digital future and we are looking for people with a natural proactive drive who wants to make a difference.

What you’ll do

As an Incident Manager at Telenor your role is to lead the incident management process and collaborate with the incident management teams to ensure that all protocols are diligently followed and restoring our company's provided IT operations swiftly within agreed SLAs. We are a team of enthusiastic problem solvers with different cultural backgrounds but one common goal to help Telenor provide great service to end customers.

On a daily basis your responsibility will be:
* Prioritize incidents according to their urgency and impact on the business.
* Identify recurring incidents and work closely with Problem Management to identify Root Cause and Defect Prevention Process investigations.
* Act as a Single point of contact to escalate and coordinate all high severity incidents (Severity 1 and 2)
* Manage E2E of all Major Incidents and Major Incident Risks within scope.

You will also work with senior management and stakeholders to maintain and improve the incident Management to ensure its effectiveness as well as develop and provide operational metrics for all incidents- Mean Time to Repair, aging, status, root cause

Who are you

We think you are an experienced Incident Manager with a minimum of five years of experience in Incident Management. You have worked with operations in a complex IT system environment interacting with multiple DevOps teams and Partners.

You have experience of:
* Solid operational, application support background involving level two and level three analysis and resolution of problems.
* University degree or diploma in information technology.
* Hands on experience with Java, SQL and Unix.
* Experience working in a distributed and online environment.
* Very good oral and written communications skills in English.

Meritourios if you have:
* Experience from the telecommunications sector.
* Working knowledge of ITIL Process.

To success in this role you have a people-oriented mindset, with the ability to drive continues improvements in your squad.

You are a fearless problem solver who cares about learning new things and improving upon existing challenges.

Our promise 
A balanced workforce is key to our success. To secure that, we’re committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get: 

-A flexible way of work – We believe that flexibility and freedom to choose where and how to execute your work is a driver for performance, engagement and work life balance. We also believe in the power of better together and that the team spirit develops when we meet and interact in person, therefor our offices act as magnets for collaboration, creativity and company spirit 

-A generous health and benefit package with for example wellness grant, health insurance, ”give me a break”-days, occupational pension and much more. 

-Development programs to deepen your knowledge and broaden the competence. 

Come join us now 

If you would like to know more, please contact recruiting leader [email protected]. Please apply by following the “apply” link in the ad. We do not evaluate CVs sent directly to us on email.  

Good to know 

According to Telenor's policy, we conduct background checks on the final candidate for all recruitments. 

Application deadline: We evaluate candidates continuously so please apply today 

Location: Stockholm