Service Reliability Engineer

Voyado is the ultimate solution for personalization and relevance across all channels-online and offline. Used by retailers and e-commerce companies worldwide, Voyado makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own businesses.

Voyado is a fast-growing company containing two products with the mission to deliver a best-of-breed solution that matches every customer's need. Engage (https://voyado.com/why-voyado/), a data-driven SaaS platform within Marketing Automation, CRM, and Loyalty. Elevate (https://www.apptus.com/) is intelligent software, that maps analyzes and learns from the visitor's behavior in real time, which allows the e-tailer to present relevant products and offers, adapted to each individual.

Voyado is the leading tool for retail and e-commerce companies that want to personalize communication and customer experiences. We are now a company of 290+ colleagues on an exciting journey and has recently established presence in new markets to strengthen our position in Europe.

If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, e-commerce, retail, and tech - keep reading!

About the role
As Service Reliability Engineer you will be a part of our SRE and Cloud team consisting of 3 colleagues. You will step into a broad role with various fun things to start exploring and have opportunity to play a key role in ensuring the stability and reliability of mission-critical services and systems which continously process large data volumes every day. All this while working with cutting-edge technology and having opportunities for career growth.

Some examples of your daily work:

Work with our cross-functional teams to design, implement, and monitor infrastructure and software solutions that support high availability and reliability of our services. This includes monitoring, updating, automating, and scaling in our cloud-based environment (Azure).

Develop and maintain automation tools and scripts to detect, prevent and resolve infrastructure and software issues.

Collaborate with development teams to identify and mitigate potential reliability risks in the design and implementation of new features and services.

Evaluate, recommend, and implement new technologies and tools to improve service reliability, performance, and scalability.

Write clear, concise, and comprehensive documentation of service designs, configurations, and procedures.

We work with everything from user-friendliness and simplicity to large data volumes and complex scaling problems. There is a curiosity about solving advanced problems, exploring new tech and new ways of working, that's why we have regular lab days.

So, who are you?
Ideal applicants have a genuine interest in optimizing solutions and have previous experience from a similar role within e.g. service reliability engineering, or systems administration/development. You'll understand the software development lifecycle and have knowledge of cloud computing concepts. You have experience from working with at least one scripting language (such as Powershell, Python, or Shell) and are familiar with configuration management tools (preferably Ansible).

Since our corporate language is English, you must have great communication skills in English.

What's in it for you?

Voyado wouldn’t be the powerful platform it is without the people behind it. We really care for our Voyadoers and some examples of what we can offer you are:

- An engaged team with a knowledge-sharing and friendly culture

- Summits on a regular basis where we hang out, workshop, discuss, and have a good time together

- Opportunity to engage and deepen your knowledge in different initiatives

- Work-life balance - we don't have a long work hours culture, we value engagement over hours worked

- ... And of course, not to mention that we have a pleasant benefits program ;)

Ready to join the team?
Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We'd love to get to know you and understand what makes you tick, so write a few lines about what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!

Additional information
As part of our recruitment process we conduct a background check on the final candidate. We use background checks from Scandinavian Recruitment Intelligence (https://sri.se/?gclid=CjwKCAjwgviIBhBkEiwA10D2j5jxTpURheC3-0kygy7K_DHTTjcVon3-3nrRXPYijXWnTZ8QwuGXyRoCaQQQAvD_BwE). Here (https://sri.se/faq-kandidat-bakgrundskontroll/) you can read more about how a background check is done.