Design Director, Merchant

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt is not just a delivery app – we’re a technology company building a commerce platform to seamlessly connect our millions of customers with thousands of merchant and courier partners, in real-time across 23 countries and 250+ cities. Our apps (iOS and Android) have the industry’s highest ratings, largely thanks to our customer-first-mindset, which shows in how we build products and run operations. In June 2022 we officially joined forces with DoorDash. Combined, we have a presence in 27 countries, 23 of which operate with the Wolt brand and app. Wolt and DoorDash continue largely independently, with Wolt’s name, brand, product, technology and team.

Working in Product Development at Wolt

At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

The behind the scenes of Wolt is run by an awesome bunch of over 400+ planners, builders, designers and data crunchers. We call ourselves Product+, as we’re the very core of Wolt’s products, tools and platforms. To build our products, we work in over 40 cross-functional, independent and autonomous teams. Teams are made up of a mix of talented individuals: engineers, designers, data scientists, analysts, and product leads. Each team takes ownership for solving customer problems in the best possible way.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together!

Job Description

We’re looking for an experienced Design Director to join the Merchant mission!

The Merchant Group focuses on making Wolt an integral part of our Merchants’ daily lives in all the 23 countries Wolt is active in. We provide our business partners with tools and automations that are useful, efficient, reliable, and delightful to use. Our products are built around self-service, which helps us keep trust at the core of our partner relationships.

The core skills of our design leaders are to coach, bridge and direct the function of design. This means, you are both a highly experienced manager and practitioner who can help push things in the right direction.

📍This role can be based in one of our tech hubs in Helsinki, Berlin or Stockholm, or you can work remotely anywhere in Finland, Sweden, Germany, Denmark, and Estonia. Read more about our remote setup here. If you live outside of these countries - not to worry! We provide relocation support to help you make your way to Finland, Germany or Sweden.

Qualifications

What you’ll do:

• Shape the design vision of the products we make and create the necessary space for others to collaborate on reaching it.
• Establish and drive high design standards that elevate the quality of the products we build.
• Help to grow a scaling team by establishing best practices in design management and employing useful design frameworks.
• Partner with stakeholders and other disciplines to facilitate successful collaboration and delivery within agile teams.
• Lead a team of designers through the successful delivery of initiatives that often involve business stakeholders, product, tech and research.
• Manage a multi-disciplinary design team, supporting them in achieving their career goals, as well as coaching them to develop further.
• Navigate requirements and user needs to steer creative solutions that meet strategic goals.

Who you are:

• You have extensive experience leading design teams with a variety of crafts (visual, interaction, writing, research, etc.) at consumer-focused or business-to-business product organisations that feature strong value propositions and high tech service integrations.
• You have experience leading, mentoring, and managing designers to help grow their skills in research, design, ideation, innovation and systematic thinking.
• You are a leader with practical design chops. You’ve shipped many b2b or consumer products over the years, and understand what it takes to create awesome, customer-oriented experiences.
• You’re a fantastic communicator. You have the communication skills to help you work cross-functionally with business stakeholders, and are able to motivate others to execute on a strategy even when you are not in the room.
• You have a user and data-focused design mentality. You are constantly looking to hone your teams instincts through user feedback and data insight. You understand the role and importance of qualitative and quantitative methodologies and also when to go with your gut.
• You are familiar and comfortable working within and contributing to large design systems that you may or may not own directly. Balancing the needs of the larger design ecosystem with the local goals of your product area.

We don’t expect you to tick all of these boxes – if you are passionate about the role, please apply! 💪🏼