Solution Analyst, Telecom

Experis IT erbjuder kompetensförsörjning av chefer och specialister inom IT via konsultverksamhet, rekrytering och projektlösningar. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis IT finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.

Solution Analyst, Telecom
Location: Stockholm

The Solution Analyst will be part of a application team responsible for analysis and design as well as development and management of phased implementation (iterations, baselines).
The Solution Analyst will work mainly towards the end customer as systems expert. End customer representation is typically business users SME from Enterprise Delivery team / Networks or customer requirements analysts. The Business Analyst will work with project manager, enterprise architects, solution architects, on-site and off-site developers and testing team to support design, development and implementation of projects.

Actively lead / participate in the following:
• Technical responsibility of the upgrade from version 7.x to version 9 including customization.
• Expert knowledge of legacy integration and the process used by the end users for sales and delivery of services and solutions offered by Enterprise.
• Review and validate business requirements (user stories) with team and key business stakeholders
• Identification of risks and issues related to assigned scope in quote to cash value chain
• Analysis of gaps between IT scope and requested business requirements
• The consultant must have exceptional and up to date knowledge and skills in the area of CRM, including the investigation and solving of complex problems, which require substantial analysis
• Further the consultant must initiate and drive improvement and changes as well as being innovative in regards to procedures, techniques and methods in order to find the best possible solution for the client.
• Business client support during user acceptance testing and release cutover

General Team Responsibilities:
• The consultant shall be able to design the required architecture, ensure that the solution/system to be designed reflects the client’s requirements and keep the client informed about the development and progress of the design.
• Produce high quality work products
• Identify opportunities for improvement
• Establish and maintain good relationships with project team
• Assist in the development of project documentation
• Use established documentation templates to create work products

Key deliverables including:
• Be the technical lead , responsible for design and guide the resources in the ongoing upgrade project
• Technical lead with development of appropriate test cases & scenarios
• Validate business process maps
• Develop and manage planning, development and implementation phases (iterations & baselines)
• Provide feedback on detailed business rules & requirements (user stories)

Required competence
• The consultant must have at least 5 years of experience from major projects within the IT and/or telecom sector in the role as a specialist.
• Excellent knowledge (5 or more years’ experience) in data modelling and data normalization
• Excellent knowledge (5 or more years’ experience) in SQL
• Certified in ITIL® Foundation Version 2 and/or Version 3
• Detailed knowledge about upgrade the system

Required product/system knowledge
• AmdocsCRM Smart Client Technical Consultant (5 or more years’ experience)
• Technical consultant with strong Client side Java (Swing) experience
• At least 5 years CRM Classic Client development in the Modules
o ClearSupport
o ClearSales
o Form Customisation, ClearBasic programming, data model
Excellent Server Beans knowledge with good knowledge of Weblogic 8.1 as well as good working knowledge of Spring and Camel frameworks.
Level of experience (years)
• AmdocsCRM Smart Client Technical Consultant (5 or more years’ experience)
• Min 10 years consulting experience
5 - 10 years Telecom industry experience

Method required
(e.g. RUP/C-RUP, C-ERP /ASAP, AIM. Pinnpoint/)
Telecom industry expertise with:
Telecom customer service knowledge
Telecom mass market knowledge
Telecom business process expertise, including knowledge of TM Forum eTOM
Telecom proce